Exchange & Refund Policy

Thank you for shopping with Spun! We want you to be fully satisfied with your purchase. If you are not, we are here to help with easy returns and exchanges.

1. Eligibility for Returns

• Items must be returned within 5 days of the delivery date.
• To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it.
• Items must be returned in their original packaging, with all tags attached.
• Certain items such as accessories items. cannot be returned or exchanged.

2. Process for Exchanges

• If you would like to exchange an item for a different size, color, or style, please contact us at info@spun-eg.com with your order number and details of the exchange request.
• Once we receive your request, we will confirm the availability of the new item and provide instructions on how to proceed with the exchange.
• Note: Shipping costs for exchanges are the responsibility of the customer unless the item was defective or incorrect.

3. Process for Refunds

• To initiate a return, please email us at info@spun-eg.com with your order number and reason for return.
• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within  5-7 business days.
• Please note: Shipping fees are non-refundable.

4. Defective or Incorrect Items

• If you received a defective or incorrect item, please contact us within 48 hours of receiving your order. We will cover the shipping costs for returns and ensure the correct item is sent to you.

5. Late or Missing Refunds

• If you haven’t received your refund within the specified timeframe, please first check your bank account or credit card statement.
• If you’ve done this and still have not received your refund, please contact us at info@spun-eg.com or call us at +0108 0363272 for further assistance.

6. Final Sale Items

• Please note that items marked as Sale” can be returned or exchanged within 48 hours only.

By having a clear and easy-to-understand policy like this, you can ensure that customers feel confident in their purchase decisions while protecting your business.

Thank you for choosing Spun!